We Want You to Love What You Ordered

You can request an exchange within 3 days of receiving your order. We count from the delivery date shown in your shipment tracking, so please reach out as soon as possible if you'd like to exchange an item.

The item must be unworn and in its original condition, with all tags still attached, and free of any perfume, makeup, or wash marks. Custom-tailored pieces are only eligible for exchange in the case of a manufacturing defect.

Message us directly on WhatsApp with your order number, the reason for the exchange, and a photo of the item. Our team will review your request and respond within one business day with the next steps and available sizes or alternatives.

Since payment is cash on delivery and we don't store any electronic payment details, our default policy is an exchange for another item of equal or adjusted value. If no suitable alternative is available, a refund can be arranged via bank transfer or e-wallet after coordinating with us directly.

Special offers and final-sale items are not eligible for exchange or return unless there is a clear manufacturing defect. Pieces custom-tailored to your own measurements are only eligible for exchange in the case of a manufacturing defect.

If the exchange is due to a defect or an error on our part, we cover shipping costs in full. If the exchange is by your own preference (for example, a different size), a small shipping fee applies, which we'll clarify when you reach out.